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Account Manager

Account Manager

The Lab is a Caribbean-based Boutique Digital Marketing Agency founded in 2012 that worked with over 120 clients, like Kooyman, McDonald’s, Digicel, Botika di Servisio, NAGICO, and Dynaf. In June of 2017, The Lab received the honor of being awarded Best in Business 2017 by Guardian Group, for its professionalism, team work, and values. Now in 2021, The Lab received the great opportunity to form a partnership with a leading, global digital agency, The Stagwell Group. This allows us to tap into a new world of digital knowledge, giving our team members opportunities to develop their skills and provide an enhanced level of service to our clients.

Our company culture

We tap into a new world of digital knowledge, giving our team members opportunities to develop their skills and provide an enhanced level of service to the best brands on the islands. Our team is full of talented, ambitious and hungry individuals that will make you feel empowered to make an impact, grow, learn, love the people you work with and most importantly have fun while doing it. Between learning, growing, exploring, volunteering, and celebrating, the team at The Lab is always ready to whip up something fun! At The Lab, there's always something fun to look forward to!

What is this job about?

You will be responsible for ‘your own clients’ within The Lab. For your own clients you will execute Digital and Traditional campaigns including: Social Media Ad Campaign, Google Search, Print, radio, TV. You will oversee all aspects of the Digital Marketing of your clients including Social Media Community Management, Google Search, YouTube advertising, etc. You will develop and monitor campaign budgets. You will plan, create content, and manage the client’s Social Media platforms. You will prepare accurate reports on your client’s marketing campaign’s overall performance. You will advise client on best next steps and coordinate experts to improve results.

What we expect from you

  • A minimum of 3 years of experience in marketing or sales, showcasing your deep understanding of customer journeys, social media management, and maintaining customer relationships.
  • Demonstrated hands-on expertise in crafting and executing (digital) marketing campaigns, utilizing social media, Google, and other online channels to drive impactful results.
  • Ability to act as clients' main point of contact, understanding their needs and consistently exceeding expectations.
  • Ability to showcase great communication skills in English, Dutch and Papiamentu (Spanish is a plus), including presenting, persuading, and leading meetings.
  • Manage multiple projects seamlessly, coordinating internal resources and ensuring the timely and successful delivery of products or services.
  • Exhibit creative flair in ideating, planning, and creating engaging social media content, blending basic photography and videography skills with intermediate graphic design for social media.
  • Understanding of essential marketing data to turn into actionable insights for informed marketing strategies.
  • Stay abreast of industry trends, evolving customer journeys, and emerging technologies. A commitment to continuous learning and adapting to the dynamic digital marketing landscape is essential.

What you can expect from us

  • Work for well-known and reputable brands across the Caribbean
  • Modern working environment
  • A young and highly motivated team
  • Opportunity for professional and personal growth

How your day could look like:
Arrive at the office and prepare for a productive day with a nice cup of coffee/tea! ☕️😎
Show Time! 😁 Meetings / Trainings or having brainstorm sessions with your colleagues!
Lunch 🥗 Usually, in the company of your colleagues 😄
Back to Action! 🎬 Work on client campaigns, social media captions or arrange photoshoots.
Connecting with your clients by visiting them or meet up with them through Google Meet 💻
Discover, Learn & Grow 🤓 Set your personal development goals, follow certified courses and grow!
Finish Strong 💪🏽 End your day by helping colleagues or with a brainstorm session.

Application process


First, we do a quick confirmation

Glad you're interested! Diederik will contact you to get acquainted

First conversation

You will visit the location of (hopefully) your new employer to discuss your wishes with Diederik & the team.

Follow up

We'll make you an offer you can't refuse!

Excited? Apply now!

The Lab is a Caribbean-based Boutique Digital Marketing Agency founded in 2012. In addition to its work for 120+ clients including the Dr. Horacio E. Oduber Hospital, AZV, McDonald’s, FCCA, SETAR, Aruba Tourism Authority.